Refund and Returns Policy

General

At MobileBees, we are committed to ensuring a seamless shopping experience — from placing an order to returns and refunds. Our policy outlines the terms for cancellations, exchanges, returns, and refunds.

Delivery Timelines

  • Within city: 24–48 hours
  • Outside city: 5–7 business days

Order Cancellation

  • Orders can be cancelled only before they are marked as “Out for Delivery.”
  • To cancel, visit ‘My Orders’ in your account on MobileBees.co.in.
  • Refunds for cancelled orders will be initiated as per the timeline below:
    • Before 2 PM – Same day refund initiation
    • After 2 PM – Next working day refund initiation

Exchange / Replacement Policy

You may request an exchange or replacement within 7 days of delivery in the following cases:

  • Physically damaged product
  • Missing parts or accessories
  • Wrong product received
  • Product not working or defective

Important: Damage or defects must be reported within 24 hours of delivery or before device activation, whichever is earlier.

Conditions for Exchange:

  • Product must be unused and returned in original packaging with:
    • Invoice
    • Brand box
    • MRP tags
    • Accessories, warranty card, and user manual
  • Products showing signs of use, or missing items will not be eligible for exchange.
  • Please do not accept tampered packages. Broken “Void Seals” will disqualify exchange claims.

Return Policy

Returns are accepted within 7 days of delivery only if:

  • Wrong product was delivered
  • Product is defective or non-functional
  • Physical damage or missing parts (to be reported within 24 hours)

Returns are subject to verification. We may ask for unboxing videos or images with a visible timestamp for proof.

Non-returnable items:

  • Mobile accessories like screen protectors, tempered glass, etc., unless damaged on arrival.

Refund Policy

  • Refunds are processed only after inspection and confirmation at our warehouse.
  • Once approved, refund will be initiated within 48 hours.
  • Amount will be credited to the original payment method within 7 working days.
  • Shipping or handling charges are non-refundable unless the product was delivered damaged or defective.
  • No cash refunds will be made.

For any issues or concerns, contact our customer support and we’ll be happy to assist.

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